Backroads Reservations Terms of Service and Policies
Terms of Service
You agree that you are of legal age to enter into a rental agreement with Backroads Reservations, and that the information you submit is true and accurate. You agree to pay for all goods and services that you, including those using your account or in your party, ordered through Backroads Reservations, including all applicable taxes. Upon making a reservation, Backroads will require a 50% deposit, which may be secured with a credit card, check or cash. Backroads in turn will send you a confirmation via US mail, email or fax. Please check over the information, as it is the guest’s responsibility to check the dates and location of the reservation. Any discrepancies should be immediately directed to Backroads Reservations at 830-562-3545 or [email protected]. You have read and agree to the cancellation policy outlined below. Normal check-in is any time after 3 pm and checkout is 12 noon. Failure to check out on time is subject to a charge equal to half of one night's stay unless authorized in advance by Backroads and/or the on-site host. Registered guests are responsible for any damage and or extra cleaning fees. Should additional (above and beyond the norm) cleaning be required, your credit card will be charged a $25/hour fee. Our hosts and Backroads have the right to inspect the number of people you have in your party. If a host reports extra guests to Backroads, your credit card or account will be charged appropriately. You agree that you will not hold a party, social gathering, have more guests than specified in your reservation or a wedding without written permission from the host and Backroads. If you or your guests smoke in a non-smoking facility, your credit card or account may be charged a $100 cleaning fee. There is a $10 fee, per set of keys, for failure to return them. Lost and Found: Backroads Reservations and its property owners are not responsible for any lost or stolen items. Found items are usually held in our office for six weeks. If you do not contact our office and make arrangements for pick up or mailing, these items will be surrendered to a local charity. There is a $5.00 handling fee for a lost item, plus the charge of postage. Backroads will require funds or charge your credit card for the balance due on your reservation the evening prior to your arrival. If your credit card does not provide an authorization, or we do not receive funds, your reservation is subject to cancellation, and forfeiture of your deposit, if any. Changes can and do occur from time-to-time, including pricing and services. Backroads makes every effort to let you know about these changes. Host often make changes such as discontinuing a breakfast or bed size. Backroads is not responsible for any changes a host might make to the property they own. Backroads reserves the right to move guests if unforeseen circumstances present themselves. All of the facilities represented by Backroads are privately owned and operated. Backroads is a reservation service and is not liable for the maintenance and care of the homes themselves. The hosts or manager of each property is responsible for their guest’s satisfaction. Backroads and their hosts reserve the right to refuse service to anyone.
Cancellation Policy: By making a reservation you agree that Backroads will charge $25 for any cancellation more than 7 days from your arrival date. Within 7 days of your arrival date, you agree that you are responsible for the first night's full rate. You are responsible for the entire booking if you have not cancelled your reservation prior to your arrival date. There is no refund for early checkout. If Backroads rebooks the reservation, there will only be a $25 cancellation fee.
Exceptions to Cancellation Policy: If the Texas Department of Transportation declares roads impassable and no alternate route is available, an alternative cancellation policy may be considered.
Liability: Backroads makes every effort to provide correct and up-to-date information; however the material on the website may contain inaccuracies and typographical errors. Changes are made to the site periodically and may be made at any time, including price changes. Information on the site does not constitute an offer, or a contract.
Privacy Policy: Personally identifying information is collected only when you fill out an information request, or make a reservation directly or online. Backroads will store that information for its own internal use. We may disclose to third parties certain aggregate information contained in your account, provided that such information does not contain any personally identifying information, except as authorized by you, or in the good faith belief that such action is necessary to comply with the law. We may send you emails regarding special information or your reservation. You can opt out by contacting us at P.O. Box 967, Bandera, TX.
Copyright: The information and photographs provided on Backroads Reservations website is explicitly owned by Backroads Texas, LLC, its agents and Hosts. Use of any written and/or photographed material is prohibited without written permission from Backroads. Printing information from this site may only be used for personal purposes and may not be copied for public use.
